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Frequently Asked Questions

This list of Frequently Asked Questions is geared toward answering some of the common questions regarding our services. Each client has specific needs. To answer all your questions and focus on the best solution for your application, call us for more information. We will be happy to spend time assisting you. The list below is a good starting point that will help you get a general education as to what we do as a telecommunications broker.

 
Frequently Asked Questions


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1) Are we resellers of communication services?
2) Why use an agent vs. a direct sales rep from a carrier?
3) Why use T1 LINES vs. Independent Agents?
4) Why are your prices often less than quotes I received in the past from direct sales reps?
5) How do you determine what T1 LINE services will best meet my business needs?


  • Are we resellers of communication services?

    No! We are agents representing carriers directly, similar to an insurance brokerage, but for T1 LINES. Your service, billing and customer service will be provided directly by the carrier you choose. You will also have one of our agents as a contact to answer questions and help you communicate with the carriers.


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  • Why use an agent vs. a direct sales rep from a carrier?

    Our agents have more experience than most direct sales reps and want to develop a long-term relationship with your company. We provide the benefit of our experience and unbiased information. A direct rep is paid one time to sign your account then moves on to the next company. Carriers have high turnover in this position. If your rep is still there six months after you sign up they will have no incentive to work with you. As agents we are paid a residual on your account over time, not an up front payment like a direct rep. We will be there for the long term.


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  • Why use T1 LINES vs. Independent Agents?

    Many agents work independently or for small companies representing only a few carriers. We have the size and scope to provide your company service from many providers, negotiate the best deals for you and manage your account now and in the future.


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  • Why are your prices often less than quotes I received in the past from direct sales reps?

    Direct reps represent the carriers they work for, not the customer. They are incented to sell the highest rate you will buy to maximize the pay they receive for your account. We do our best to represent the customer not the carrier. We are incented to keep you as a customer for the long term. We accomplish this by showing your company the best and most updated plans on an ongoing basis. It is our goal to keep your account forever!


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  • How do you determine what T1 LINES services will best meet my business needs?

    Your account executive will request a report from you, detailing your long distance traffic patterns. The report will provide vital information that your sales account executive will utilize to select a cost-effective T1 LINES service plan for your business.


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T1 LINES
6 Hutton Center, Suite 1230
Santa Ana, CA 92707
Tel: (888)-853-9664, Fax: (714)556-8186


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